1. Introduction

Enterprise SaaS Backup (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, products, and services (collectively, the “Service”).

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

2. Personal Information We Collect

2.1. Information you provide to us

We collect personal information that you provide directly when registering for an account, subscribing to a plan, contacting support, or interacting with our forms. This may include:

• Name, email address, company name, billing information, and contact details
• Login credentials and authentication data
• Communications with us, including support inquiries and feedback
• Preferences you set in your account

2.2. Automatic data collection

When you use our Service, we automatically collect certain technical information through cookies, logs, and similar tools. This may include your IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, and timestamps.

2.3. User content and backup data

In providing backup and restore functionality, we process Customer Data that you authorize us to protect (e.g., SaaS platform data, files, messages, or metadata). We do not sell or use this data for advertising. Customer Data remains your property, and we process it solely to provide the Service.

2.4. Information from other sources

We may receive information about you from business partners, resellers, analytics providers, or public sources to supplement our records and improve our Service.

3. How We Use Personal Information

We use the personal information we collect for purposes including:

• Providing, operating, and maintaining the Service
• Processing payments and managing subscriptions
• Responding to inquiries and providing customer support
• Improving and developing features, security, and performance
• Sending important notices, updates, or security alerts
• Complying with legal obligations and enforcing our Terms of Service

3.1. Marketing communications

With your consent where required by law, we may send promotional emails or product announcements. You can opt out of these communications at any time by following the unsubscribe instructions in the message.

4. Data Sharing and Disclosure

We do not sell personal information. We may share information with:

• Trusted service providers and vendors who process data on our behalf under strict contractual obligations
• Resellers or partners who assist with account management and billing
• Legal authorities when required to comply with law, regulation, or valid legal process
• In connection with a merger, acquisition, or sale of assets, subject to continued protection of your data

5. Children’s Privacy

Our Service is not directed to children under 16, and we do not knowingly collect personal information from them. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

6. Security Measures

We implement administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. These include encryption, access controls, monitoring, and regular security reviews. However, no system can be guaranteed completely secure.

7. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Customer Data is retained according to your configured backup and retention policies, and is deleted after termination of the Service or expiration of retention settings.

8. International Transfers

If you access the Service from outside the United States, your information may be transferred to and processed in the U.S. or other countries. We use appropriate safeguards, such as standard contractual clauses, to protect international transfers of personal data.

9. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, and restriction of your personal information. To exercise your rights, please contact us using the information below. We will respond as required by applicable law (e.g., GDPR, CCPA).

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will post the updated version with an updated effective date. Material changes may be communicated via email or notices within the Service.

11. How to Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].